Terms & Conditions
Last Updated: August 2026
Welcome to Golden Trips. By accessing our website or booking any of our tours, activities, or travel services, you agree to these Terms & Conditions. Please read them carefully before completing your reservation.
1. Acceptance of Terms
By using this website or completing a booking, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and our Cancellation & Refund Policy.
2. Booking Confirmation
A booking is considered confirmed once the required payment or successful payment authorization has been received and a booking confirmation has been issued.
Customers are responsible for providing accurate personal, contact, and booking information.
Golden Trips reserves the right to decline or cancel bookings involving incorrect, incomplete, or fraudulent information.
3. Prices & Payments
Prices displayed on our website may change until a booking is confirmed.
Once a booking is confirmed, the agreed price will remain unchanged unless the customer requests a modification that affects the price or a change is required by law.
Payments must be made using the payment methods available during checkout.
Any additional charges or optional services not included in the tour price will be clearly communicated where applicable.
4. Booking Modifications
Unless otherwise stated on the individual tour page, requests to change the tour date or participant details may be made up to 24 hours before the scheduled start time, subject to availability.
Some tours, tickets, private arrangements, or special activities may have different modification conditions. Where applicable, these conditions will be stated on the relevant tour page.
5. Cancellation & Refund Policy
Unless otherwise stated on the individual tour page:
Customers may cancel their booking free of charge up to 24 hours before the scheduled start time.
Cancellations made less than 24 hours before the scheduled start time are non-refundable.
No-shows are non-refundable.
Certain tickets, special activities, or customized arrangements may have different cancellation conditions.
Please review our Cancellation & Refund Policy and the conditions shown on the individual tour page before booking.
6. Changes or Cancellations by Golden Trips
In some circumstances, Golden Trips may need to modify, reschedule, or cancel an experience due to weather conditions, safety concerns, operational requirements, government restrictions, or circumstances beyond our reasonable control.
Where an experience cannot operate as booked, depending on the circumstances, customers may be offered:
An alternative date;
A suitable alternative experience; or
A refund where applicable under our Cancellation & Refund Policy.
7. Customer Responsibilities
Customers are responsible for:
Being ready at the confirmed pickup point or meeting location at the specified time.
Providing accurate hotel, pickup, and contact information where required.
Following safety instructions provided by guides, drivers, or activity operators.
Carrying any identification or travel documents required for the activity.
Respecting local laws, customs, activity rules, and other participants.
Failure to meet these requirements may result in denied participation without refund where the failure is attributable to the customer.
8. Health & Safety
Customers are responsible for ensuring that they are physically and medically able to participate in their selected activity.
Any medical condition, disability, pregnancy, allergy, or other circumstance that may affect safe participation should be disclosed before booking where relevant.
Certain activities may have specific age, health, weight, or participation requirements, which will be stated on the releva
